ONLINE REPUTATION MANAGEMENT
As a business owner, your reputation is your most valuable asset. No matter the size of your business, it is important for your brand and business to be known for reliable, trustworthy services. Maintaining your reputation is important for securing new customers and keeping existing ones. As more areas of our life move online, it’s increasingly important for businesses to take a proactive approach to building your brand both online and in-person.
We Have the Solution
With NEXT! you can be sure that wherever anyone finds you online, a positive reputation will precede you.
Here at NEXT! we are dedicated to helping you build a sustainable, strong, and reputable online image, by enhancing your online listings, improving your website, and monitoring your online reviews. We offer a comprehensive line of digital marketing services, including social media management and search engine marketing campaigns. All of our services aim to help you grow your business, increase your revenue, and strengthen your online reputation.
Encouraging your loyal customers to actively review your business is one of the many ways we work to preserve your online reputation. Your Account Team will reach out directly to your customers and gather information about their experiences with your business.
Our Review Hotline is one of many services designed to engage your customers and easily allow them to post feedback about your business. When you enroll in our Review Hotline program, you are provided with a local phone number which allows your customers to write or record reviews directly from their mobile devices. Your clients have the choice to leave a review on Google, Yelp, or record a video review. Video testimonials are especially important for building brand accountability, as it helps put a face to your customer base and removes the anonymity typically associated with online reviews.
In addition to reaching out to your customers to utilize their positive feedback, we monitor your online listings and regularly scan for negative reviews. In the rare event we find one, we take immediate action to minimize any damage to your reputation.
An important component of our review monitoring process is engaging with your customers to gain their feedback. Our team works to be an advocate for your business, and is dedicated to building a long-lasting partnership with your company, but also strengthening your relationship with your customers.
Fido Fido Dog Day Care
Responses to Negative Reviews
There is only so much you can do to ensure your customers have a great experience with your company. As the popularity of online reviews continues to increase, so does the impact they can have on your business. We work diligently to ensure your reputation is protected from a few thoughtless comments posted online. While we can’t prevent customers from writing negative reviews, we can respond to them, thank them for their feedback and immediately address the issue.